Trends & insights

How do you safely resume a paused marketing automation?

Summary

Verify the fix, check queue sizes, release messages in controlled batches, and monitor the initial outputs closely.

Safely resuming a paused automation requires a controlled, step-by-step approach rather than simply turning the system back on. First, your team must verify that the underlying technical issue has been fully resolved. Next, you should check the size of the accumulated queue to estimate the volume of pending actions. If the queue is exceptionally large, it is best to release the messages in smaller, controlled batches. This prevents your server from overloading and protects your sender reputation. You should also monitor the first few outgoing messages closely to ensure they are formatting correctly. Once you confirm that everything is working as expected, you can fully restore normal operations. This careful process ensures that your restart does not trigger secondary errors.

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